Privacy Policy

WHAT IS CONSIDERED PERSONAL INFORMATION?
Personal information refers to information such as your name, address, email
address, geographic location, purchase history, gender, credit card
information and browsing habits on our site.
WHAT INFORMATION DO WE COLLECT?
We collect information from you when you register on the site, place an
order, respond to a survey or communication such as e-mail, or participate in
another site feature.
When ordering or registering, we may ask you for your name, e-mail address,
mailing address, phone number, credit card information or other information.
You may, however, visit our site anonymously.
Like many websites, we use cookies to enhance your experience and gather
information about visitors and visits to our websites. Please refer to the do we
use cookies section below for information about cookies and how we use
them.
WE MAY PROCESS THE FOLLOWING CATEGORIES OF PERSONAL DATA
ABOUT YOU:
• Communication Data that includes any communication that you
send to us whether that be through the contact form on our website,
through email, text, social media messaging, social media posting or
any other communication that you send us. We process this data for
the purposes of communicating with you, for record keeping and for
the establishment, pursuance or defense of legal claims. Our lawful
ground for this processing is our legitimate interests which in this
case are to reply to communications sent to us, to keep records and
to establish, pursue or defend legal claims.
• Customer Data that includes data relating to any purchases of
goods and/or services such as your name, title, billing address,
delivery address email address, phone number, contact details,
purchase details and your card details. We process this data to
supply the goods and/or services you have purchased and to keep
records of such transactions. Our lawful ground for this processing is
the performance of a contract between you and us and/or taking
steps at your request to enter into such a contract.
• User Data that includes data about how you use our website and
any online services together with any data that you post for
publication on our website or through other online services. We
process this data to operate our website and ensure relevant content
is provided to you, to ensure the security of our website, to maintain
back- ups of our website and/or databases and to enable publication
and administration of our website, other online services and
business. Our lawful ground for this processing is our legitimate
interests which in this case are to enable us to properly administer
our website and our business.
• Technical Data that includes data about your use of our website and
online services such as your IP address, your login data, details about
your browser, length of visit to pages on our website, page views and
navigation paths, details about the number of times you use our
website, time zone settings and other technology on the devices you
use to access our website. The source of this data is from our
analytics tracking system. We process this data to analyze your use of
our website and other online services, to administer and protect our
business and website, to deliver relevant website content and
advertisements to you and to understand the effectiveness of our
advertising. Our lawful ground for this processing is our legitimate
interests which in this case are to enable us to properly administer
our website and our business and to grow our business and to
decide our marketing strategy.
• Marketing Data that includes data about your preferences in
receiving marketing from us and our third parties and your
communication preferences. We process this data to enable you to
partake in our promotions such as sales offers, affiliate offers, free
contests with giveaways, to deliver relevant website content and
advertisements to you and measure or understand the effectiveness
of this advertising. Our lawful ground for this processing is our
legitimate interests which in this case are to study how customers
use our products/services, to develop them, to grow our business and
to decide our marketing strategy.
• We may use Customer Data, User Data, Technical Data and
Marketing Data to deliver relevant website content and
advertisements to you (including Facebook adverts or other display
advertisements) and to measure or understand the effectiveness of
the advertising we serve you. Our lawful ground for this processing is
legitimate interests which is to grow our business. We may also use
such data to send other marketing communications to you. Our
lawful ground for this processing is either consent or legitimate
interests (namely to grow our business).

SENSITIVE DATA
We do not collect any Sensitive Data about you. Sensitive data refers to data
that includes details about your race or ethnicity, religious or philosophical
beliefs, sex life, sexual orientation, political opinions, trade union membership,
information about your health and genetic and biometric data. We do not
collect any information about criminal convictions and offences.
MARKETING COMMUNICATIONS
Our lawful ground of processing your personal data to send you marketing
communications is either your consent or our legitimate interests (namely to
grow our business).
Under the Privacy and Electronic Communications Regulations, we may send
you marketing communications from us if (i) you made a purchase or asked
for information from us about our goods or services or (ii) you agreed to
receive marketing communications and, in each case, you have not opted out
of receiving such communications since. Under these regulations, if you are a
limited company, we may send you marketing emails without your consent.
However, you can still opt out of receiving marketing emails from us at any
time.
You can ask us or third parties to stop sending you marketing messages at
any time simply by unsubscribing from emails via the unsubscribe button
which can be found at the bottom of each email or by sending
info@reconnectingrelationships.com an email with your request to stop
receiving emails.
If you opt out of receiving marketing communications this opt-out does not
apply to personal data provided as a result of other transactions, such as
purchases, warranty registrations etc.
DISCLOSURE OF YOUR PERSONAL
DATA:
We may have to share your personal data with the parties set out below:
• Service providers who provide IT and system administration services.
• Professional advisers including lawyers, bankers, auditors and
insurers.
• Government bodies that require us to report processing activities.
• 3rd party technology platforms and advertisers that support the
running and growth of Reconnecting Relationships Therapy.
We require all third parties to whom we transfer your data to respect the
security of your personal data and to treat it in accordance with the law. We
only allow such third parties to process your personal data for specified
purposes and in accordance with our instructions.
HOW DO WE USE YOUR INFORMATION?
We may use the information we collect from you when you register, purchase
products, respond to a survey or marketing communication, surf the website,
or use certain other site features in the following ways:
• To personalize your site experience and to allow us to deliver the type of
content and product offerings in which you are most interested.
• To allow us to better service you in responding to your customer service
requests. To quickly process your transactions.
• To administer a survey or other site feature.
• If you have opted-in to receive our email newsletter, we will send you
educational and marketing emails.
• If you would no longer like to receive promotional email from us, please
refer to the “How can you opt-out, remove or modify information you
have provided to us?” section below.
• If you have not opted-in to receive email newsletters, you will not
receive these emails.
Visitors who register or participate in other site features such as marketing
programs will be given a choice whether they would like to be on our email
list and receive e-mail communications from us.
DATA SECURITY
We have put in place security measures to prevent your personal data from
being accidentally lost, used, altered, disclosed, or accessed without
authorization. We also allow access to your personal data only to those
employees and partners who have a business need to know such data. They
will only process your personal data on our instructions and they must keep it
confidential. We have procedures in place to deal with any suspected
personal data breach and will notify you and any applicable regulator of a
breach if we are legally required to.
DATA RETENTION
We will only retain your personal data for as long as necessary to fulfill the
purposes we collected it for, including for the purposes of satisfying any legal,
accounting, or reporting requirements. When deciding what the correct time
is to keep the data for, we look at its amount, nature and sensitivity, potential
risk of harm from unauthorized use or disclosure, the processing purposes, if
these can be achieved by other means and legal requirements.
COOKIES
As you browse Reconnecting Relationships Therapy, advertising cookies will
be placed on your computer so that we can understand what you are
interested in. Cookies are files with a small amount of data, which may
include an anonymous unique identifier. Cookies are sent to your browser
from a web site and stored on your computer’s hard drive. To opt out of
cookies, find and select the settings tab of your internet browser and click
“block third party cookies and site data” or de-select the “accept cookies” box.
HOW DO WE PROTECT VISITOR
INFORMATION?
We implement a variety of security measures to maintain the safety of your
personal information. Your personal information is contained behind secured
networks and is only accessible by a limited number of persons who have
special access rights to such systems, and are required to keep the
information confidential. When you place orders or access your personal
information, we offer the use of a secure server. All sensitive/credit
information you supply is transmitted via Secure Socket Layer (SSL)
technology and then encrypted into our databases to be only accessed as
stated above.
DO WE DISCLOSE THE INFORMATION
WE COLLECT TO OUTSIDE PARTIES?
We do not sell, trade, or otherwise transfer to outside parties your personally
identifiable information unless we provide you with advance notice, except as
described below. It does not include website hosting partners and other
parties who assist us in operating our website, conducting our business, or
servicing you, so long as those parties agree to keep this information
confidential. We may also release your information when we believe release is
appropriate to comply with the law, enforce our site policies, or protect ours
or others’ rights, property, or safety. However, non-personally identifiable
visitor information may be provided to other parties for marketing,
advertising, or other uses.
HOW CAN YOU OPT-OUT, REMOVE OR
MODIFY INFORMATION YOU HAVE
PROVIDED TO US?
To modify your email subscriptions, you can find an unsubscribe link at the
bottom of each email. Please note that due to email production schedules
you may receive any emails already in production. Please note that we may
maintain information about an individual sales transaction in order to service
that transaction and for record keeping.
THIRD PARTY LINKS
In an attempt to provide you with increased value, we may include third party
links on our site. These linked sites have separate and independent privacy
policies. We, therefore, have no responsibility or liability for the content and
activities of these linked sites. Nonetheless, we seek to protect the integrity of
our site and welcome any feedback about these linked sites (including if a
specific link does not work).
YOUR ACCESS TO AND CONTROL
OVER INFORMATION
You may opt out of any future contacts from us at any time. You can do the
following at any time by contacting us via the email address or phone
number given on our website:
• See what data we have about you, if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.
CHANGES TO OUR POLICY
If we decide to change our privacy policy, we will post those changes on this
page. Policy changes will apply only to information collected after the date of
the change. This policy was last modified on 3/26/2024.
ONLINE PRIVACY POLICY
This privacy policy refers only to information collected through our websites,
and does not apply to information collected in person at events, coaching
calls or social media.
YOUR CONSENT
In using our site, you agree to our privacy policy.
QUESTIONS AND FEEDBACK
We welcome your questions, comments, and concerns about privacy. Please
send us any and all feedback pertaining to privacy, or any other issue via
email at: serenebutterflycounseling@outlook.com